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3.6.1 Support email basique

Basic email support is a very inexpensive support option and should be thought of more as a way to support our development of MySQL than as a real support option.

At this support level, the MySQL mailing lists are the preferred means of communication. Questions normally should be mailed to the primary mailing list (mysql@lists.mysql.com) or one of the other regular lists (for example, mysql-win32@lists.mysql.com for Windows-related MySQL questions), as someone else already may have experienced and solved the problem you have. Confère section 2.2 Poser des questions et rapporter des bugs.

However, by purchasing basic email support, you also have access to the support address mysql-support@mysql.com, which is not available as part of the minimal support that you get by purchasing a MySQL license. This means that for especially critical questions, you can cross-post your message to mysql-support@mysql.com. (If the message contains sensitive data, you should post only to mysql-support@mysql.com.)

REMEMBER! to ALWAYS include your registration number and expiration date when you send a message to

Basic email support includes the following types of service:

• If your question is already answered in the manual, we will inform you of the correct section in which you can find the answer. If the answer is not in the manual, we will point you in the right direction to solve your problem.
• We guarantee a timely answer for your email messages. We can't guarantee that we can solve any problem, but at least you will receive an answer if we can contact you by email.
• We will help with unexpected problems when you install MySQL from a binary distribution on supported platforms. This level of support does not cover installing MySQL from a source distribution. ``Supported'' platforms are those for which MySQL is known to work. Confère section 4.2 Systèmes d'exploitation supportés par MySQL.
• We will help you with bugs and missing features. Any bugs that are found are fixed for the next MySQL release. If the bug is critical for you, we will mail you a patch for it as soon the bug is fixed. Critical bugs always have the highest priority for us, to ensure that they are fixed as soon as possible.
• Your suggestions for the further development of MySQL will be taken into consideration. By taking email support you have already helped the further development of MySQL. If you want to have more input, upgrade to a higher level of support.
• If you want us to help optimize your system, you must upgrade to a higher level of support.

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